RETURNS & EXCHANGES


By MUAVEE Guarantee

We want you to be just as happy with our lashes as we are! If in any way you are not satisfied with our lashes, we offer a 30 day exchange for a lash of your choice. All that we ask is for you to return them in the original packaging along with the invoice.  Shop with confidence and fall in love with ByMUAVEE!
 

do YOU OFFER A CASH refund?

We do not offer cash refunds for your purchase, however we do want you to be happy with your order. If you would like to make an exchange within the 30 days of your order, please contact us via our contact page on our website.
 

How do I make an exchange?

If for any reason you would like to make an exchange, our By Muavee Guarantee is still applicable. Please proceed to contact us via our contact page. We will then instruct you on how you can return your item and place a new order for exchange.

You are responsible for all shipping costs for exchange items. We strongly recommend that you also obtain a tracking number from your courier as we are not responsible for any packages lost in transit. 
 

When will I receive my EXCHANGE?

Please allow up to fourteen business days (from the date you shipped the package) for us to receive your package and process your return. Once we have processed the return, you will receive a confirmation email. 
 

What is the EXCHANGE period?

Our promise to accept exchange within the first 30 days of purchase. You must provide a copy of your invoice along with your returned goods. For your own record, we recommend making a second copy of your invoice.
 

If you have any other questions or concerns please feel free to contact us and we will reply within 24 hours.